Shipping & Returns
We use a third-party courier service to help us get our delicious pasture raised chicken straight from our farm to your door. Expect your order to arrive 4-5 days after the cut-off date.
Upon receiving your order, we’ll reach out via email to confirm delivery or collection time and place.
In the unlikely event we are unable to deliver your order as per the order confirmation email, we will be in touch to update you on the situation and arrange a suitable alternative.
Delivery area’s
We offer monthly deliveries to over 700 suburbs within Western Australia. Please use our calculator to see if we deliver to you!
Order tracking
Our third-party courier service offers delivery tracking.
You will receive a text message to advise you on the expected arrival of your order.
Pick-up from the farm
Orders can be collected off farm via appointment. Simply check off this option during the online order process and we will be in touch to arrange a suitable time for collection.
Please have your order confirmation email with you when you arrive.
Collect your order from the ‘Margaret River Farmers Market’
Orders can also be collected from the Margaret River Farmers Market. Please check off this option during the online order process and we will send through a confirmation email.
The Margaret River Farmers Market is held every Saturday morning from 7:30am – 11:30am at the Margaret River T.A.F.E. grounds.
Please have your order confirmation email with you when you arrive.
Delivery fees
Receiving your order
Order before the cut-off date to receive delivery between 4-5 days of the date.
We use a third-party courier for your delivery. You do not need to be home on delivery day to receive your order; all product comes frozen and packaged in thermo-lined cartons and delivered by our cold chain logistics partner.
If you have any delivery instructions for the driver, please outline this clearly and with as much detail as possible during checkout.
Refunds, returns and exchanges
In the unlikely event your order arrives in an unsatisfactory condition, please email us as soon as possible at hello@rosasridge.com.au with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will endeavour to work towards a satisfactory solution.
Need help?
Contact us at hello@rosasridge.com.au for questions related to refunds and returns.
